Refund & Cancellation Policy

Last updated: 25 October 2026

DietoAI is a digital service. This policy explains cancellation and refunds for plans bought on DietoAI.

1. Cancellation

DietoAI plans are one-time payments and do not renew automatically, so there is nothing to cancel. Your plan simply ends on its end date, which you can see in the app under Plans. You can keep using DietoAI until then.

2. When we refund

Because access starts immediately, payments are generally non-refundable once the plan is active. We will refund in these cases:

• Duplicate payment: you were charged more than once for the same purchase.
• Paid but not activated: you were charged but your plan did not start and we cannot fix it within 7 days.
• Technical failure on our side that stops you using DietoAI and that we cannot fix within 7 days.

3. How to ask

Email business@excalatech.com within 7 days of the payment, from the Google account you used, with your payment ID (shown in your welcome email). We usually reply within 2 working days.

4. How refunds are paid

Approved refunds are sent to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show the money. If your payment was in another currency, the amount you receive may vary slightly with exchange rates and bank charges.

5. Failed payments

If money was deducted but the payment failed, the amount is normally returned automatically by your bank or Razorpay within 5 to 7 working days. If it is not, contact us with your payment ID.

6. Contact

Refund questions: business@excalatech.com.